Terms and Conditions for Purchases at Joye Group

Welcome to Joye Group, your trusted partner for the most luxurious purchases. Our terms and conditions for purchases are designed to make your shopping experience as smooth and transparent as possible. Below you will find important information about our terms, so you can make informed choices.

Article 1: Definitions

At Joye Group, we refer to our organization as the 'seller'. The buyer is the counterparty of the seller, and together they form the parties to the agreement.

Article 2: Applicability of general terms and conditions

Our terms and conditions apply to all offers, agreements, and deliveries. You can only deviate from these terms if this has been agreed upon in writing.

Article 3: Payment

The total purchase price must be paid directly in the store. Down payments may be required for reservations. In case of late payment, the seller may suspend the agreement.

Article 4: Offers and prices

Our offers are without obligation, unless otherwise stated. Delivery times are indicative and affect your right to dissolve the agreement.

Article 5: Right of withdrawal

You have the right to cancel the purchase agreement within 14 days of receipt. This does not apply to custom-made products or perishable goods.

Article 6: Amendment of the agreement

Should it be necessary to amend the agreement, we will do so in consultation with you. This may affect the delivery time.

Article 7: Delivery and risk

The risk transfers to the buyer as soon as the product has been received. It is crucial to inspect the delivery.

Article 8: Complaints

Complaints must be reported immediately after delivery. We strive to respond quickly and adequately to any complaints.

Article 9: Guarantees

We offer guarantees on our products, ensuring you of quality. This applies for two years after purchase.

Article 10: Applicable law

All agreements are governed by Dutch law. Disputes will be settled by the competent court in the district where Joye Group is located.

At Joye Group, we attach great importance to customer satisfaction. We stand for luxury, quality, and service. Please take your time to review our terms and conditions, so you can enjoy your purchases with peace of mind.